At Connect Chile Tours, we respect and protect the privacy of our clients and visitors. This Privacy Policy aims to clearly and transparently inform you how we collect, use, store, and protect the personal data provided by users through our website https://connectchiletours.com and our different contact platforms.

1. Data Controller

Connect Chile Tours is responsible for the processing of the personal data you provide.
Contact email: contact@connectchiletours.com

2. Personal Data We Collect

We may collect the following types of information:
Full name
Email address and phone number
Nationality and preferred language
Contact details and booking information (booked tours, dates, travel preferences)
Billing or payment details, if applicable
We never request sensitive or financial information through unsecured channels.

3. Purpose of Data Processing

The personal data we collect will be used exclusively for the following purposes:
Managing bookings, inquiries, or information requests about our tours and services
Providing personalized customer support and assistance
Sending relevant information about services, promotions, or activities (only when the user has given consent)
Complying with legal, tax, or administrative obligations
By using our website, you expressly agree that your data may be processed for the purpose of providing you with services, products, and assistance, in accordance with this Privacy Policy.

4. Legal Basis for Processing

The processing of your data is based on:
The user’s free, informed, and explicit consent
The necessity to perform a contract or manage a pre-contractual request
Compliance with applicable legal obligations in Chile

5. Data Retention

Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or while a contractual or service relationship exists with the user.
Afterward, the data will be securely deleted.

6. Data Disclosure and Transfers

Connect Chile Tours does not sell or share personal data with third parties, except when:
It is necessary to perform a contracted service (e.g., with associated tour operators)
There is a legal obligation to do so
The user has provided explicit consent
If data is shared with third-party providers, we ensure they comply with the same security and confidentiality standards.

7. Information Security

We adopt appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, or disclosure.
Our website uses SSL security protocols to encrypt communication between users and our servers.

8. Data Subject Rights

In accordance with Law No. 19.628 on the Protection of Private Life (Chile), you have the right to:
Access the information we have collected about you
Request the correction, deletion, or cancellation of your personal data
Object to the processing of your data at any time
To exercise these rights, you can contact us at: contact@connectchiletours.com

9. Use of Cookies and Analytics Tools

Our website may use cookies to improve user experience and analyze site traffic.
Users can configure their browser to accept or reject cookies according to their preferences.

10. Policy Modifications

Connect Chile Tours reserves the right to modify this Privacy Policy at any time by publishing the updated version on this same page.
We recommend reviewing it periodically.

11. Acceptance of the Policy

By checking the corresponding box or continuing to browse our website, you declare that you have read, understood, and accepted this Privacy Policy, including the clause:
“I agree that my personal data will be used for the purpose of providing me with services, products, and assistance, in accordance with the Privacy Policy.”